Refund policy

At Only Human, we want you to shop with confidence. Please read this policy carefully before making a purchase.

Contact Information

If you have any questions regarding returns, refunds, shipping, or your order, please contact us:

  • Email: support@onlyhuman.store
  • Business Address: 30 N Gould St Num 43569 Sheridan, WY 82801
  • Contact Page: Contact Us

Our customer support team aims to respond within 1–2 business days.

30-Day Guarantee

Only Human offers a 30-Day Guarantee on eligible first-time purchases made directly through www.onlyhuman.store.

To qualify for a refund, all of the following conditions must be met:

  • The return request must be submitted within 30 days of the original order date.
  • The product must be unopened, unused, and in its original sealed packaging.
  • The product must have been purchased directly from www.onlyhuman.store.
  • Proof of purchase (such as an order number or receipt) must be provided.

Non-Refundable Items

Opened or Used Products

Due to health and safety regulations, supplements that have been opened, used, or have a broken safety seal cannot be returned or refunded.

Subscription Renewal Orders

Subscription renewal orders that have already been processed are final.

Customers may manage, pause, skip, or cancel subscriptions through their customer account before the next billing date.

Delivered Orders Reported as Missing

Orders confirmed as delivered by the shipping carrier may require additional investigation before a refund or replacement can be approved.

Customers may be asked to provide supporting documentation and cooperate with carrier investigations.

Orders Older Than 30 Days

Refund requests submitted more than 30 days after the original purchase date are not eligible for refund consideration.

Return Process

To request a return:

  1. Email support@onlyhuman.store.
  2. Include your order number.
  3. Use "Return Request" in the subject line.
  4. Wait for return authorization from our support team.

Please do not return any products without prior authorization.

Unauthorized returns may experience delays or may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service and retaining proof of shipment.

Only Human is not responsible for returned items lost or damaged during transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply before funds appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@onlyhuman.store within 14 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the information and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.

Shipping & Delivery Information

Shipping times and delivery estimates are provided at checkout and on our Shipping Policy page.

Delivery times may vary based on:

  • Destination country or region
  • Carrier delays
  • Holidays or peak shipping periods
  • Customs processing for international shipments

Customers will receive tracking information when available.

For complete shipping information, please refer to our Shipping Policy.

Secure Payments

All payments on www.onlyhuman.store are processed through secure and encrypted payment gateways.

We do not store full payment card details on our servers.

Policy Abuse

Only Human reserves the right to refuse returns, refunds, or exchanges where there is evidence of abuse, fraud, misuse of promotions, or violation of our Terms of Service.

Questions?

If you are unsure whether your order qualifies for a return or refund, please contact us before placing or returning an order.

Email: support@onlyhuman.store

We are committed to providing clear information, fair policies, and excellent customer support.